Orders & Returns
1. Placing orders
Once you place an order or confirm a request, you will receive a confirmation with your order details. Please review it carefully and contact us as soon as possible if anything looks incorrect.
2. Delivery & installation
We begin processing your order shortly after it is confirmed. Estimated delivery and installation times depend on your location, the scope of work and the systems selected.
3. Return eligibility
If a product arrives damaged, defective, or not as described, you may be eligible for a return or exchange within a limited time period. Items must be returned in their original condition and packaging unless otherwise specified.
4. How to start a return
To request a return, please contact our team with your order number, the item(s) you would like to return, and the reason. We will provide instructions and, if applicable, the next steps.
5. Warranty & support
Supplied systems are covered by the applicable manufacturer and project warranty. We also offer maintenance and technical support contracts to keep your systems running reliably.
6. Questions
If you are unsure whether your order qualifies for a return, or you have any questions about our policies, please reach out to our team before sending anything back.